Terms and conditions

« Hotel Au Couvent Du Franciscain, SARL » informs you that all personal data received through any form on this website will be treated in a strictly confidential manner in accordance with the entity’s privacy and security policy and with the Data Protection Act. This data will be included in a file registered with the National Commission for Data Protection and Liberties. The main purpose of its creation, existence or maintenance is to process personal data in order to manage accommodation reservations made through this website or for sending promotional communications. The recipients of this information are all persons attached, registered, holders or collaborators of all departments and entities associated with the entity, as well as official establishments which require disclosure by law. By sending this form, the sender gives consent to the automated and documented processing of the data included in our database. We inform you that we may share your personal data with third parties who may contact you by email regarding subjects related to your stay, for example to inquire about your satisfaction or obtain feedback on your hotel experience. « Hotel Au Couvent Du Franciscain, SARL » informs you that you have the right to access, rectify or delete your data at any time, as well as the right to communicate any modifications or changes that may occur. To exercise these rights or for any information, you can send an email to: info@hotel-franciscain.com

After contacting the complaints department of the Couvent du Franciscain hotel, located at 18 rue du Faubourg de Pierre 67000 Strasbourg – France, and in the absence of a satisfactory response within 1 month, the client may contact the Tourism and Travel Mediator, whose contact information and procedure for submission are available on its website: http://www.mtv.travel